| BOOKING
TERMS AND CONDITIONS |
| Smoking
is strictly forbidden in all our Cottages and we do not
accept dogs/pets other than in exceptional circumstances,
however we will accept assistance dogs. |
| Your
cottage rental commences at 4pm on the day
of arrival, and finishes at 10am on the morning
of departure. |
| Booking
enquiries will be held for 4 days pending receipt of our
booking form and a non-refundable deposit of 30% of the
holiday cost. Where the deposit has been split into two
parts the booking is deemed a FULL booking once any part
of the deposit has been paid. |
| Balances
are due 12 weeks before the holiday. |
| Cancellation
Policy: |
| •
|
Cancellations
must be confirmed in writing or by email. |
| •
|
It
is a condition of acceptance of your booking that the
holiday must be paid for in full when the balance is due,
whatever the reason of your cancellation. |
| •
|
If
you notify us at least 18 wks before the holiday we will
endeavour to re-let the week for you and if successful
we will notify you and the balance of 70% will
no longer be your responsibility or will be returned if
already paid. |
| •
|
The
30% Deposit is non-refundable. |
| •
|
We
advise you take holiday cancellation insurance when booking
to cover insurable eventualities. |
| We
reserve the right to refuse any bookings or cancel any
bookings already made subject to refunding any sums already
paid without any further liability on our behalf. |
| Please
leave the property in a clean and tidy condition at the
end of your stay. Food and items left in the property
will be disposed of. We appreciate accidents do happen
but please report breakages or damage immediately and
you maybe liable for replacement or repair. We reserve
the right to request a damage/cleaning deposit of £100
on booking. |
| Baby
equipment can only be guaranteed if requested on the booking
form. These items are provided free of charge.
|
| We
can provide indoor and outdoor toys suitable for pre-school
children. Please return toys return to us in a good condition
and re-sorted where necessary and they must only used
by children appropriate to the age. We will remove outdoor
toys if we feel they are being damaged and charge you
for damaged and ruined toys. |
| The
owners reserve the right to terminate your stay if you
or members of your party are believed to be causing a
nuisance to other guests or are not treating the property,
and other guests peace and privacy, with due respect. |
| We
reserve a right to enter the property during your stay.
The owners shall not be liable to you or any member of
your party for any loss or damage to you or your property
however caused including accidents or damage while using
the Trampoline or Tennis Court or contact with animals. |
| The
home cooking service and animal feeding are not guaranteed
to be available at all times. Menus are subject to review
at any time. |
| Our
prices include all bed linen, towels, heating and electric
and are inclusive of VAT. |
| The
booking may not be transferred to another party without
first notifying Pollaughan Farm in writing. |
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