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POLLAUGHAN COTTAGES INFO - All you need to know before
you book your holiday |
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| Here
below we have tried to address the most frequently asked
queries about a holiday here. Please do not hesitate to
call us to ask anything else that is not covered here. |
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| Your
Cottage Letting commences from 4 pm on the day of
arrival and finishes at 10 am on the day of departure. |
| Your
cottage will not be ready till 4pm so please do not arrive
before this time. If you think you may be in Cornwall
earlier, and have contacted us at least 24 hrs in advance
with a mobile number, we will prioritise the cleaning
order of the cottages in your favour and will contact
you immediately if we manage to get your cottage ready
before 4. We cannot guarantee to achieve this but will
do our best. |
| Parking
- There is parking for at least two cars per cottage on
level hard standing, adjacent to or very nearby each cottage. |
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| Beds |
Meadows
and Willows - each have an en-suite bathroom and also
a second family bathroom. The beds can be a six foot
double or twins in each of the bedrooms. If you have not
confirmed to us the connotation you need they will be
made as a double in the en-suite and two twins.
If a member of your party uses a wheelchair please speak
to us before booking so we can describe the layout of
each cottage and help you decide which cottage will be
best for you. |
| Owl
and Swallows these will be made as a double unless
you notify us you would like them as twins. |
| Farmhouse
these are set as a six foot double, a twin and a single
and cannot be changed |
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| What
you will find provided in your cottage included in the
price. |
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Free
Wi-Fi Access in each of the cottages |
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All
electric and heating |
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Beds
made up as directed including cots |
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Bath
and hand towels but please bring your own beach and swimming
ones |
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Toilet
roll - one per bathroom (you will need to buy your own
after this) |
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Tea
towels and kitchen towels, foil and cling film |
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Dishwasher
powder , washing up liquid ,environmentally friendly cleaners
for kitchen and bathroom. |
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Selection
of herbs, spices and olive oil |
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Tea
, Coffee and a milk. (we provide semi- skimmed and 1litre
in Owl and Swallows, 2 litre in the larger cottages but
let us know if you would prefer whole milk or fully skimmed
instead) |
| We
do not provide laundry powder due to personal allergies
and sensitivities to different products |
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| Baby
Equipment |
| We
have a number of wooden cots, highchairs and three wheeler
pushchairs freely available for your use whilst here.
Please make sure you let us know on booking if these
are required otherwise their availability cannot be assured.
If pre-booked we will ensure there is one here ready for
you. We have enough wooden cots to allow one for each
cottage and a also a couple of spare travel cots, If you
require more than one cot, provision will depend on how
many others are needed that week in the other cottages.
We also provide a small selection of toys/books for pre-school
children and can provide a ride-on toy and mini - trampoline
for the garden. Please respect these and ensure there
are not misused by older children or we will remove them
and possibly charge you for replacement. |
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| Communications |
| There
is free broadband wi-fi available in each cottage. |
| There
is no land line in the cottages but we are very happy
for you to leave our home number as an emergency contact.
01872 580150 |
| Being
a rural/coastal area mobile phone reception can
be variable according to network. Orange is good, Vodaphone
and O2 are reasonable on site but not in all the cottages,
other networks limited but this is always changing as
new masts go up.... |
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| Catering
and Meals |
| Please
be aware that credit/debit cards will not be accepted
for meals and the bill must be settled on the evening
before departure at the latest. Once ordered, meals must
be paid for even if not taken. |
The
availability of meals and menu for Monday-Thursday will
be in your cottage on arrival and they will need to be
ordered by the first Sunday evening of your holiday.
If you have any special dietary requirements such as needing
food to be gluten or dairy free, just let us know as soon
as possible so we can ensure your needs are met.
Please understand that we cannot operate restaurant facilities
, all the cooking is done ourselves and orders are shopped
for as required and freshly cooked, so we do need some
notice. The menu changes week on week so will vary for
those here for a fortnight. Food will be delivered to
your cottage in hot dishes, ready to serve, and at a mutually
agreed time, between 6.30 and 8pm.. |
| We
are happy to do childrens portions at half price, or
not at all if requested, otherwise all meals will be charged
as per occupancy of the cottage. Menu choices need to
be one per cottage, individual portions are not available,
however sometimes we can be flexible on this depending
on other cottage orders. |
| In
order to preserve some family time ourselves, we do not
offer this service on Sundays, Bank holidays and over
Christmas/New Year. Whilst we always do our best to fulfil
meal requirements we cannot guarantee the service to be
available at all times whilst you are here. |
| A
Homemade cake - ready in your cottage on arrival or
for a special occasion during the week? Victoria sponge,
chocolate , lemon or coffee - £8.00 - candles
included if for a birthday! |
Arrival
day meals We have a simple and limited selection
on arrival days as we clean the cottages ourselves, therefore
our cooking time on change over days is limited.
We need a minimum of one week notice for meals on arrival
days.
It must be one choice for the whole of your party. (Salad
choices can be varied within the party) |
| Salads
are ideal after a long journey and are not dependent on
your arrival time if you get held up as they can be left
in your fridge ready for you. A freshly made generous
mixed salad bowl served with crusty bread. |
| Either:
Cornish Cheeses, Thick sliced Gammon/Ham, Prawns and/or
Smoked Salmon - All at £ 10.00 per person |
| Hot
Meals one dish selections that wont spoil if journeys
get delayed and meals therefore may need to be kept warm.
£ 9.00 per person - £4.50 /child on request |
Chicken
or Beef hot pot - A warming casserole, seasonal vegetables
within and sliced potato layer on top.
Shepherds Pie - Made with best local minced beef.
Spicy vegetable hot pot - Made with seasonal vegetables
and potato layer on top. |
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| Eating
Out and Pre - Booking Restaurants |
| There
are some fabulous places to eat out here on Roseland and
farther afield but we do recommend you pre book some of
the more popular venues especially between May and October.
More details will be sent before you come, when we send
out arrival info. |
| Nearest
Takeway - Probus village about 9 miles. Indian Restaurant
and also a good Fish and Chips shop. |
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| Shopping
and Cash Machines |
| We
have an excellent village shop in Portscatho (1 mile)
which is open 7 days a week. It has an ATM machine. As
well as the usual grocery items it has an in-house bakery,
off-licence and newsagents as well as a good selection
of seasonal fruit and veg, local cheeses and fresh fish
(when is season). We also have a butchers, two pubs and
a post office in the village as well as a variety of lovely
galleries . |
| St.
Mawes (around 6 miles) has a very well stocked SPA
shop open 7 days a week, and also a baker, chemist, butcher
and a deli as well as a Barclays bank with cash machine
and a Lloyds bank. |
| There
is a Farm Shop at Heligan, Humphries Farm shop
near Tregony and a farmers market in Truro on Saturday
and Wednesday. |
| Major
Supermarkets - M & S, Tesco and Sainsburys can be
found in Truro (around 12 miles) Tesco and Asda can be
found in St. Austell (15 miles) |
| Doctor
- There is a surgery in Portscatho and there is also a
24 hr out of hours service operational in this part of
Cornwall. |
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| Beaches |
| The
beaches here on Roseland are some of the loveliest in
Cornwall and being on the South Coast are generally calmer
and gentler than those on the north coast so perfect for
very small children. |
| Most
have lots of rock pools to discover and they never really
get that busy so lots of space for everyone. |
| Our
nearest beach , Porthcurnick is the pic in our brochure,
and is a lovely sandy cove just a quick 5 mins in the
car or a 25 walk across the fields following a public
footpath from Pollaughan. Within just 10 minutes drive
there are several more beautiful sandy beaches, all quite
different in character and offering something slightly
different. |
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| Activities |
| Walking
- The stunning coast path of the Roseland is just a 20
min walk across the fields and we have plenty of walking
guides for the area for your use. Walkers often enjoy
a completely car free week from here. |
| Sailing,Windsurfing
and Kayaking hire and tuition can all be arranged
locally for children and adults .We have a little RYA
sailing school just a couple of miles away, situated in
a river inlet ,not far from St.Mawes and the open sailing
waters of the Carrick Roads. |
| There
are several cycle trails reasonably nearby and
in a variety of settings where hire for all ages can be
arranged. |
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BOOKING CONDITIONS AND GENERAL INFO |
| BOOKING
TERMS AND CONDITIONS |
| Smoking
is strictly forbidden in all our Cottages and we do not
accept dogs/pets other than in exceptional circumstances. |
| Your
cottage will be ready from 4 pm on the day of arrival
, although by leaving a mobile number with us we can let
you know if the cottage is ready earlier .Please vacate
the property by 10 am on the morning of departure. |
We
reserve the right to refuse any bookings or cancel any
bookings already made subject to refunding any sums already
paid without any further liability on our behalf.
All prices are subject to an annual review and un-let
weeks including cancellations re-available for letting
may alter from the original price. |
| Bookings
will be held for 4 days pending receipt of our booking
form and a non-refundable deposit of 30% of the holiday
cost . |
| Cancellation
Policy: Cancellations must be confirmed in writing
by email or letter. We will confirm receipt of this back
to you in writing. It is a condition of acceptance of
your booking that the whole charge is payable whatever
the circumstances of your cancellation. We advise you
take holiday cancellation insurance when booking to cover
insurable eventualities , details can be provided on request.
In the event of a genuine and unforeseeable cancellation
we will re-advertise for you and if successful will return
the deposit less £100 admin fee. If we are not successful
in re-letting then no monies will be refunded and you
will remain liable for any balance due. |
Please
leave the property in a clean and tidy condition at the
end of your stay. Food and items left in the property
will be disposed of.
We appreciate accidents do happen but please report breakages
or damage immediately and you maybe liable for replacement
or repair. We reserve the right to request a damage deposit
of £150 on booking. |
| The
owners reserve the right to terminate your stay if you
or members of your party are believed to be causing a
nuisance to other guests or are not treating the property,
and other guests peace and privacy, with due respect. |
| Baby
equipment can only be guaranteed if requested on the
booking form. These items are provided free of charge.
We provide indoor and outdoor toys suitable for pre-school
children. Please return toys return to us in a good condition
and re-sorted where necessary and they must only used
by children appropriate to the age. We will remove equipment
/toys if we feel they are being abused and charge you
for damaged and ruined toys. |
| We
reserve a right to enter the property during your stay.
The owners shall not be liable to you or any member of
your party for any loss or damage to you or your property
however caused including accidents or damage while using
the Trampoline or Tennis Court or contact with animals. |
| The
home cooking service cannot be guaranteed to be available
at all times although we will always do our best to meet
your needs. Menus and timings are subject to review at
any time. |
| Our
prices include all bed linen, towels, heating and
electric and are inclusive of VAT |
What we provide included in the price. |
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Free
use of Wi-Fi |
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Fresh
Flowers |
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Cream
Tea or Fresh Fruit Bowl |
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Beds
made up including cots |
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Bath
and hand towels (please bring your own beach and swimming
towels) |
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Toilet
roll and hand made soap |
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Tea
towels and kitchen towels, foil and cling film |
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Dishwasher
powder and washing up liquid and environmentally friendly
cleaners for kitchen and bathroom |
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Tea,
coffee, sugar, milk, herbs, spices and olive oil |
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